Client Services
FAQ
Orders, delivery, sizing, care, and returns.
Orders & Delivery
How long does processing take?
Orders are usually prepared within 1 to 3 business days.
How long does delivery take?
Delivery timing depends on destination and the shipping method selected. Available options and estimates are shown at checkout.
Is standard delivery complimentary?
Yes. Standard delivery is complimentary on all orders with no minimum.
Do you ship internationally?
Yes. Duties or import taxes, where applicable, may be calculated at checkout or collected by the carrier.
Will I receive tracking?
Tracking details are sent after the order ships. Carrier tracking can take up to 24 hours to activate.
Can I change or cancel an order?
Email support@melato.ca as soon as possible. Changes cannot be guaranteed after processing begins.
Sizing & Care
How does sizing work?
Fit is product-specific. Use the fit notes and measurements shown on the product page when available.
What materials are used?
Composition varies by product. Verified material information is shown on the relevant product page when available.
How should I care for an item?
Follow the care instructions shown on the product page and item label.
Will sold-out products return?
Some products may restock. Availability is not guaranteed.
Returns
What is the return window?
Eligible items may be returned within 30 days of delivery. Items must meet the conditions in the Returns & Refunds Policy.
How do I start a return?
Email support@melato.ca with your order number, the item, and the reason for return.
Do you offer exchanges?
Exchanges depend on available inventory.
What if an item arrives damaged or incorrect?
Email support@melato.ca with your order number and clear photos of the issue.
Contact
Order support: support@melato.ca
General inquiries: contact@melato.ca
