Customer Care
Contact Melato
Have a question about an upcoming drop, your order, sizing, wholesale, press, careers, or customer care? Use the directory below and our team will route your message to the right desk.
Orders & ReturnsOrder support, tracking, returns, and exchanges.
General InquiriesProduct questions, sizing help, and customer care.
Sales & WholesaleRetail partnerships, styling, gifting, and wholesale requests.
Press & CollaborationsEditorial, creator, styling, and collaboration requests.
MarketingCampaigns, brand partnerships, and creative opportunities.
ManagementBrand-level inquiries and management correspondence.
CareersHiring, creative roles, retail support, and production inquiries.
SocialFollow drops, restocks, and campaign visuals.
Please allow 24–48 hours for our team to respond. Messages during weekends, holidays, or launch periods may take slightly longer.
Visit Us In-Store
Melatelier is located at Tanger Outlets Ottawa. Please check our announcements for current pop-up dates before visiting.
Pop-Up LocationMelatelier — Tanger Outlets Ottawa
8555 Campeau Drive, Suite 880
Ottawa, Ontario
Give Us a Call
Our line is open for customer care, retail inquiries, and urgent order support.
Customer CareMelato Client Care Line
Before You Reach Out
- For order questions, include your order number and the email used at checkout.
- For returns, include the item name, reason for return, and clear photos if the item arrived damaged.
- For sizing questions, include your height, usual size, and preferred fit.
- For wholesale inquiries, include your store name, website, and partnership type.
© 2026 Melato. All rights reserved.