Legal

Privacy Policy

This Privacy Policy explains how Melato collects, uses, stores, and protects personal information when you visit melato.ca, place an order, contact us, or interact with our store.

Last updated: May 2026

1. Information We Collect

We may collect personal information you provide directly, including your name, billing and shipping address, email address, phone number, order details, and customer service messages.

When you browse or purchase through our website, we may also collect technical information such as device type, browser type, IP address, pages viewed, referring links, and checkout activity.

2. Payment Information

Payments are processed through Shopify and authorized payment providers. Melato does not store full credit card numbers on its own systems.

3. How We Use Information

• To process, fulfill, and deliver orders.
• To provide tracking, customer care, returns, and exchanges.
• To prevent fraud, chargebacks, abuse, and unauthorized activity.
• To improve our website, product experience, and customer communication.
• To send marketing messages only where permitted where you have opted in.
• To comply with legal, tax, accounting, and security obligations.

4. Cookies & Analytics

Our site may use cookies, pixels, analytics tools, and similar technologies to keep the website functional, remember preferences, analyze, and improve the shopping experience. You can control cookies through your browser settings, although some parts of the site may not work properly if cookies are disabled.

5. Sharing Information

We may share information with trusted service providers that help us operate the store, including Shopify, payment processors, shipping carriers, email platforms, analytics providers, fraud-prevention services, and professional advisors where required. We may also disclose information if required by law, court order, lawful request, or to protect the rights, safety, and security of Melato, or our customers.

6. Marketing Choices

You may unsubscribe from marketing emails using the unsubscribe link in the message. Transactional emails related to orders, shipping, returns, or account activity may still be sent where necessary.

7. Access, Correction & Deletion

You may request, correction of, or deletion of your personal information, subject to legal, security, fraud-prevention, and business record requirements.

8. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, legal compliance, fraud prevention, accounting, dispute resolution, and customer support.

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No online system is completely secure, but we work to reduce risk and protect customer information responsibly.

10. International Processing

Because Melato uses Shopify and other service providers, personal information may be processed or stored outside your province, territory, or country. They may be subject to local laws in the jurisdictions where they operate.

11. Children’s Privacy

Our store is not directed to children. We do not knowingly collect personal information from children without appropriate consent.

12. Contact

For privacy questions or requests, contact us at contact@melato.ca.