Legal

Terms of Service

These Terms of Service govern your use of melato.ca and your purchase of products from Melato. By using the site or placing an order, you agree to these terms.

Last updated: May 2026

1. Online Store Terms

You must use this website only for lawful purposes. You agree not to interfere with the operation, security, checkout, or content of the site, and not to use the site for fraudulent, abusive, or unauthorized activity.

2. Product Information

We work to present product details, images, sizing, colors, pricing, and availability accurately. Slight variations may occur due to lighting, screen settings, production batches, fabric texture, or photography.

3. Limited Availability

Melato products may be released in limited quantities. Availability is not guaranteed until your order is confirmed and fulfilled. We reserve the right to limit quantities, cancel orders, or refuse service where necessary.

4. Pricing & Payment

Prices are shown in Canadian dollars unless otherwise displayed. Taxes, shipping, duties, and other charges may be calculated at checkout. Payment must be approved before an order is processed.

5. Orders

After placing an order, you may receive an order confirmation. This confirms that we received your order; it does not guarantee acceptance or fulfillment. If an item becomes unavailable or an order cannot be completed, we may cancel and refund the affected item or order.

6. Shipping

Shipping options, rates, and estimated delivery windows are shown at checkout. Delivery timelines are estimates and may be affected by carrier delays, customs processing, weather, holidays, incorrect addresses, or other circumstances beyond our control.

7. Returns & Exchanges

Returns and exchanges are governed by our Returns & Refunds Policy. Items must meet the eligibility requirements stated in that policy.

8. Intellectual Property

All Melato branding, logos, graphics, photography, copy, product names, designs, and site content are owned by or licensed to Melato. You may not copy, reproduce, resell, distribute, or use our content without written permission.

9. Third-Party Services

Our store may use third-party services such as Shopify, payment providers, shipping carriers, analytics tools, and marketing platforms. These services may have their own terms and privacy practices.

10. Limitation of Liability

To the fullest extent permitted by law, Melato is not liable for indirect, incidental, special, or consequential losses related to your use of the site, your inability to use the site, or delays outside our reasonable control.

11. Changes to These Terms

We may update these Terms of Service from time to time. Changes take effect when posted on this page. Continued use of the site after changes are posted means you accept the updated terms.

12. Contact

For questions about these terms, contact contact@melato.ca.