Delivery & Returns
Shipping & Returns
Delivery, tracking, pickup and return terms for current Melato orders.
Processing & Tracking
Orders are prepared within 1–3 business days. A shipment confirmation is sent once your order ships. Carrier tracking can take up to 24 hours to activate.
Returns
Eligible items may be returned within 30 days of delivery. Items must be unworn, unused and unwashed, with original tags attached and original packaging where applicable. Proof of purchase is required.
Free standard return shipping: approved eligible returns include one complimentary prepaid return label or another return method approved by Melato.
Final sale items, gift cards, customized or personalized items, and items that are worn, washed, altered, damaged, stained, scented or missing original tags are not returnable.
Unopened fragrance may be eligible under standard return conditions. Opened, sprayed, used or otherwise scented fragrance is not eligible except where required by law or when it arrived damaged, defective or incorrect.
To request a return or exchange, email support@melato.ca with your order number, the item and the reason for return.
Refunds: once a return is received and inspected, Melato will confirm whether the refund is approved. Approved refunds are issued to the original payment method. Bank or card processing times may vary.
Full returns policyLocal Pickup
Free local pickup is available when offered at checkout. Pickup orders are prepared within 2 business days and instructions are sent when the order is ready.
