Shipping policy

🚚 Melato.ca Shipping Policy

Thank you for visiting and shopping at Melato.ca. The following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or statutory Canadian holidays.

If we are experiencing a high volume of orders (such as during product drops or the holiday season), shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Standard shipping is complimentary on all orders, with no minimum. Optional upgrades such as express are displayed at checkout. We currently ship with Canada Post, UPS, FedEx, and DHL.

Domestic (Canada) Shipping:

Standard Shipping: FREE on all orders | Estimated delivery: 3–7 business days

Express Shipping: $20 | Estimated delivery: 1–3 business days

United States Shipping:

Standard Shipping: FREE on all orders | Estimated delivery: 5–10 business days

International Shipping:

Standard Shipping: FREE on all orders | Estimated delivery varies by destination. Any duties or import taxes, where applicable, are calculated at checkout or collected by the carrier (see section 5).

(Note: Delivery delays can occasionally occur, especially for remote areas or due to carrier disruptions.)

3. Local Pickup

We offer free local pickup at our Ottawa facility. If you select this option at checkout, your order will be ready within 2 business days. You will receive an email confirmation when your order is ready, along with pickup instructions.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes

Melato.ca is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If you are an international customer, please be aware of your local import laws.

6. Damages and Lost Packages

Melato.ca is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If your tracking shows as "delivered" but you have not received your package, please contact us at orders@melato.ca so we can assist you in investigating the issue with the carrier.

7. Incorrect Shipping Addresses

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping fees may apply.